{"id":4783,"date":"2026-03-04T11:40:30","date_gmt":"2026-03-04T11:40:30","guid":{"rendered":"https:\/\/imk.nl\/shvo\/?page_id=4783"},"modified":"2026-03-19T19:00:54","modified_gmt":"2026-03-19T19:00:54","slug":"klachtenregeling","status":"publish","type":"page","link":"https:\/\/imk.nl\/shvo\/klachtenregeling\/","title":{"rendered":"Klachtenregeling"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-custom12);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"width:105% !important;max-width:105% !important;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:90%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.6388888888889%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:2.6388888888889%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:var(--awb-typography1-line-height);\">Klachtenregeling<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:35%;--awb-margin-top-large:0px;--awb-spacing-right-large:6.7857142857143%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:6.7857142857143%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Wij doen ons uiterste best om ondernemers zorgvuldig en professioneel te begeleiden. Toch kan het voorkomen dat u niet tevreden bent over onze dienstverlening. In dat geval horen wij dat graag. Uw klacht nemen wij serieus en behandelen wij zorgvuldig.<\/p>\n<p>IMK SHVO sluit voor de behandeling van klachten aan bij de klachtenprocedure van IMK. Daarmee is de afhandeling onafhankelijk georganiseerd, passend bij de kleinschalige opzet van onze organisatie.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:15px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography3-line-height);\">Wat verstaan wij onder een klacht?<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>Een klacht is een uiting van ontevredenheid over onze dienstverlening. Bijvoorbeeld wanneer u vindt dat:<\/p>\n<ul>\n<li>afspraken niet zijn nagekomen;<\/li>\n<li>u onvoldoende of onduidelijk bent ge\u00efnformeerd;<\/li>\n<li>u niet zorgvuldig bent behandeld;<\/li>\n<li>onze dienstverlening niet correct of passend is geweest.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:30%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.9166666666667%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:7.9166666666667%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:15px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography3-line-height);\">Wie kan een klacht indienen?<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>U kunt een klacht indienen wanneer u:<\/p>\n<ul>\n<li>als ondernemer door ons wordt begeleid;<\/li>\n<li>als opdrachtgever betrokken bent bij onze dienstverlening.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:15px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography3-line-height);\">Hoe dient u een klacht in?<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>U kunt uw klacht schriftelijk indienen via:<br \/>\nE-mail: <a href=\"mailto:info@shvo.nl\">info@shvo.nl<\/a><br \/>\nPost: Merenborch 62, 4132HC Vianen<\/p>\n<p>Vermeld in uw klacht:<\/p>\n<ul>\n<li>uw naam en contactgegevens;<\/li>\n<li>een duidelijke omschrijving van uw klacht;<\/li>\n<li>de datum of periode waarop uw klacht betrekking heeft.<\/li>\n<\/ul>\n<p>Na ontvangst nemen wij binnen \u00e9\u00e9n week contact met u op. Wij streven ernaar uw klacht binnen vier weken af te handelen. Mocht meer tijd nodig zijn, dan informeren wij u hierover.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.5%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:9.5%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:15px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:15px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography3-line-height);\">Niet tevreden over de uitkomst?<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Wanneer u niet tevreden bent over de afhandeling, kunt u zich wenden tot de opdrachtgevende instantie (bijvoorbeeld uw gemeente) of tot de directie van IMK.<\/p>\n<p>Uw gegevens worden vertrouwelijk behandeld en uitsluitend gebruikt voor de behandeling van uw klacht.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4783","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/pages\/4783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/comments?post=4783"}],"version-history":[{"count":5,"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/pages\/4783\/revisions"}],"predecessor-version":[{"id":4977,"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/pages\/4783\/revisions\/4977"}],"wp:attachment":[{"href":"https:\/\/imk.nl\/shvo\/wp-json\/wp\/v2\/media?parent=4783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}